Google Cloud

Google Cloud has entered into a strategic partnership with Air France-KLM (AFKL), the world’s leading airline group, to help the airline leverage the power of its data, analytics and generative artificial intelligence (gen AI) technology to accelerate its data-centric and multi-cloud strategies to drive innovation and reimagine the future of travel.

Through the enhancement and growing value of data, as well as artificial intelligence and next-generation artificial intelligence strategies, Air France-KLM plans to enhance customers’ travel experience and satisfaction through more personalized services; optimize its ground and air operations; Simplify internal use of data and generative AI technology; drive overall business and employee innovation.

Unleashing the power and value of Air France-KLM data

Air France-KLM has three major airlines, 551 operating aircraft and 93 million passengers in 2023. It operates commercial and cargo flights and provides engineering and maintenance services to other airlines, all of which generates large amounts of data.

Air France-KLM has made a major transformation of three of its legacy data centers, moving to a multi-cloud strategy. AFKL will leverage Google Cloud’s data and analytics tools, including BigQuery, to move applications to the cloud and accelerate data value and insights. With Google Cloud’s commitment to security and privacy, Air France-KLM will maintain full ownership and control of its data while improving time to market, innovating and reducing data processing delays to better support its business unit’s digital journey Provide services.

Through this work, the team will gain a deeper understanding of passenger preferences, travel patterns and behaviors to provide new customized travel options and services, and be able to enhance flight, airport and business operations and save the time required for data analysis. time. Aircraft maintenance has been reduced from hours to minutes, increasing efficiency and reducing environmental impact.

Discover the benefits of generative artificial intelligence

Early AI use cases include customer agent support and automated documentation to facilitate customer management; easier and more efficient aircraft maintenance; and many other projects being developed for internal and external purposes.

The Group will also build a common, federated and unique data lake, leveraging Google Cloud’s gen AI expertise and tools, to accelerate its pioneering gen AI strategy in Air France-KLM’s dedicated and secure gen AI cloud instance . gen AI instances will benefit from multi-mode capabilities, a flexible multi-cloud approach and ultra-low latency.

“Our partnership with Google Cloud is an important step in our data strategy,” said Pierre-Olivier Bandet, Executive Vice President and Chief Information Officer of Air France-KLM. “By leveraging Google Cloud’s advanced data technologies and a true partnership , we intend to accelerate our innovation capabilities and leverage generative artificial intelligence to build the future of travel, with safety in mind.”

Transform your organization and develop cloud-based innovation

In addition to technology, Google Cloud will also provide training and support courses for Air France-KLM teams to cultivate a culture of data democratization. Conference content covers data science and engineering, security, infrastructure and artificial intelligence, including hackathon-like events, in-person and online dedicated training. Already recognized for its expertise, the Air France-KLM product team will reach a new level in its ability and ability to handle cloud and data technologies to better leverage data for informed decision-making and innovation.

“Airlines generate vast amounts of data, much of which is extremely valuable in helping drive operational insights, create better customer experiences, and create entirely new services and products with the power of gen AI. We are proud to support Air France-KLM ’s innovation journey and help the group define the future of aviation.

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