How AI will shape work in 2025 — and what companies should do now – Computerworld
January 9, 2025

How AI will shape work in 2025 — and what companies should do now – Computerworld

What are the biggest advances you see in artificial intelligence this year? “In 2025, generative artificial intelligence will move from the experimental phase to mainstream, ready-to-use applications across a variety of industries. Customer service automation, personalized content creation and knowledge management are expected to lead this evolution.

“As companies deploy more production-ready solutions, they will improve the way they quantify the impact of AI, moving beyond time savings to include metrics such as customer satisfaction, revenue growth, improved decision making and competitive advantage. These advances will help executives make more informed investment decisions, accelerating the adoption of generative AI across all industries.

“Generative AI systems will also become significantly more proactive, moving beyond the passive question-and-answer model and intelligently anticipating user needs. Using a deep understanding of users’ habits, preferences and context, these systems can predict and provide relevant information, assistance or action at the right time. By acting as intelligent agents, they can even begin to autonomously solve simple tasks with minimal effort, further increasing their usefulness and integration into everyday workflows.”

2025-01-09 11:00:00

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