How to Fix the Issue of Not Being Able to View Your GitHub Account on Other Devices

As a GitHub user, I’ve recently encountered a frustrating problem: my account works fine on one device, but I can’t access it on other devices. After a while of troubleshooting, I finally solved the problem. Because I know this is a problem faced by many developers and users, I’m sharing the solution in this post.

I rely heavily on GitHub, especially for projects like this Foreign exchange rate APIwhere seamless access across multiple devices is critical. If you can’t view or access your GitHub account on certain devices, follow this guide to troubleshoot and resolve the issue.

Step 1: Verify your internet connection

Before delving into more complex solutions, check your network connection. A poor or intermittent connection may prevent your GitHub account from loading correctly on different devices.

Solution:

• Make sure the device you are using has a stable internet connection.
• If you are on a corporate or restricted network, make sure GitHub is not blocked.

Step 2: Confirm you are logged in correctly

You may be logged into GitHub on one device, but if you are not logged in properly on another device, the issue will persist. Make sure you are using the correct credentials and verification is complete.

Solution:

• Please double-check that you are using the correct username and password on the device in question.
• If you forget your credentials, please use the “Forgot Password” link on the GitHub login page to reset your password.

Step 3: Clear your browser’s cache and cookies

Browsers store data such as cookies and caches to speed up load times, but corrupt or outdated cache files may cause display or login issues on GitHub.

Solution:

Clear the cache and cookies in the browser you are using on the device in question. Here’s how:

• on Google Chrome:

  1. Open Chrome and click on the three vertical dots in the upper right corner.
  2. Go to More Tools > Clear Browsing Data.
  3. Select “Cookies and other site data” and “Cache images and files.”
  4. Click “Clear data.”

• on Firefox:

  1. Open Firefox and click on the three horizontal lines in the upper right corner.
  2. Go to Settings > Privacy & Security.
  3. Scroll down to “Cookies & Site Data” and click “Clear Data.”

After clearing your browser cache, restart your browser and log in to GitHub again.

Step 4: Check if your GitHub account is restricted

From time to time, GitHub may restrict or suspend your account due to suspicious activity, which may prevent you from accessing the account on certain devices.

Solution:

• Check your email inbox for any notifications from GitHub about account limits.
• Check out GitHub status page Check to see if there are any ongoing platform-wide issues.
• access your GitHub account settings Make sure everything is in order.

If your account has been flagged or restricted, please follow the instructions in the notification to resolve the issue.

Step 5: Investigate device-specific issues

If your account works fine on one device but not others, the issue may be device-specific. Different devices may have different settings or interfere with GitHub’s security software.

Solution:

• Try a different browser: Some browsers may block certain web elements or cookies that GitHub requires. If possible, try accessing your account from a different browser on the device in question.
• Use incognito mode: Turn on an incognito or private browsing window to bypass extensions and caches that may interfere with the page.
• Check firewall/antivirus settings: Make sure your firewall or anti-virus software does not block GitHub. Sometimes security tools can mistakenly flag legitimate sites like GitHub as threats.

Step 6: Check for IP or geo-location restrictions

GitHub may block access to your account based on your geographic location or IP address. This is especially common if you’re using a VPN or logging in from an unfamiliar location.

Solution:

• If you use a VPN, try deactivating it and logging back in from a regular IP address.
• If you’re traveling, make sure GitHub doesn’t block access based on your current location. Try logging in from a different device or network to test.

Step 7: Reinstall GitHub Desktop (if applicable)

If you use GitHub Desktop and experience account visibility issues, there may be an issue with the application itself. Reinstalling usually solves the problem.

Solution:

1. Uninstall GitHub Desktop from your device.
2. Download the latest version from GitHub desktop website.
3. Reinstall and log in again using your credentials.

Step 8: Try accessing GitHub on another device

After troubleshooting the steps above, try accessing your GitHub account from another device, such as a phone, tablet, or a coworker’s computer. This will help determine if the problem is specific to the device you are currently using.

Solution:

If you can access your account on some devices but not others, it may be an issue with the specific device or browser, not GitHub itself.

in conclusion

In most cases, issues with being unable to view your GitHub account on other devices can be resolved by following the steps below. Whether it’s a simple issue like a unstable network connection or a more complex issue like account restrictions, you can usually resolve the issue by troubleshooting these common solutions.

If you’ve tried everything and still can’t access your account, please consider contacting GitHub support for further assistance.