Lenovo brings AI and robotics to retail with a focus on positive innovation at NRF 2025

Lenovo presented three promising retail solutions based on artificial intelligence and robotics at NRF 2025 in New York. These innovations are designed to help businesses overcome today’s challenges while increasing efficiency, improving customer experience and minimizing costs. It’s exciting to see AI and robotics being applied in ways that produce tangible, positive results. Lenovo deserves credit for focusing on practical solutions rather than hype.

One standout offering is Lenovo Retail Content Management Services, which allows retailers to create, schedule and update rich media content on store screens. The service allows for real-time adjustments and targeted messaging, making it easier for businesses to connect with customers while reducing paper waste. A large food and beverage chain that implemented the platform in 100 stores saw significant cost savings and increased campaign effectiveness.

Another effective solution is Lenovo Retail Robotics with Yunji, a robotics platform designed for automated delivery in shopping malls and hotels. These modular robots perform tasks such as delivering food, guest items, and packages. Using advanced artificial intelligence to navigate and interact with customers not only improves satisfaction, but also provides businesses with actionable data to improve operations. At one hotel, these robots handled 90 percent of guest requests, resulting in a 20 percent increase in revenue. Yunji’s technology is already trusted by more than 30,000 hotels around the world, including big names like Hilton and Marriott.

For companies looking to implement artificial intelligence responsibly and safely, Lenovo AI Fast Start provides the ability to quickly develop customized solutions using their own data. Value-added services such as TruScale as a Service, including Device as a Service (DaaS) and Infrastructure as a Service (IaaS), make AI adoption more accessible and cost-effective by offering flexible subscription-based models.

“Today’s retailers face increasingly complex environments, and Lenovo solutions provide practical tools to address these challenges,” said Lawrence Yu, general manager of Lenovo’s Global Retail Solutions business. “With our scalable AI technologies, companies can improve customer satisfaction and achieve operational success.”

What stands out about Lenovo’s approach is how its innovations in artificial intelligence and robotics are focused on real-world applications that improve lives and streamline business operations. In an era where the potential risks of AI are often discussed, it is encouraging to see technology being used in ways that positively impact both the business, employees and customers.