Meta’s ‘software update issue’ has been breaking Quest headsets for weeks

Meta updated a note Top of its Quest support website It is said that a “software update issue” caused the Quest 2, Quest 3 and Quest 3S headsets to become bricked. The company writes that while “most” people can now use the headphones normally, it’s “actively working to resolve this issue for all users.”

Meta now says it’s working on a fix “for all users,” which could be good news for Quest 2 and 3 Reported owner Meta will not repair or replace their headphones because they are out of warranty. Some Reddit user explain The company has emailed a confirmation that they are receiving warranty coverage for the issue, and the Meta Support Forum Community Manager wrote in the update Yesterday, Meta’s customer support “should now have new directions on how to support users.”

Yuan Published on December 6 There was a software update issue affecting “some new Quest 3S devices,” but there was no mention of Quest 2 or 3 headsets or the software version involved, either at the time or in an earlier version of the new support website message Upload VR report This week. The company issued an announcement on December 9 saying, Latest updates rolled outMeta Quest v71, adds features such as improved virtual desktop display connection methods and keyboard passthrough support in virtual environments.