Salesforce Pushes AI Boundaries with Agentforce 2.0

On December 17, Salesforce launched Agentforce 2.0, the latest version of its artificial intelligence-driven platform. It is designed as a customizable “team” of semi-autonomous artificial intelligence agents.

Agentforce 2.0 includes enhanced reasoning and data retrieval capabilities, enabling AI to respond to complex questions. Salesforce describes Agentforce 2.0 as a “digital workforce platform for the enterprise” that provides an “unlimited” workforce powered by artificial intelligence agents. These agents can be deployed across any department, come with a new library of pre-built skills, and can take action across systems or workflows.

“Humans and agents work together to drive customer success,” Salesforce CEO Marc Benioff said during a live presentation.

Agentforce 2.0 will be generally released in February 2025.

What’s new in Agentforce 2.0?

Through Agentforce 2.0, users can draw knowledge from a library of agent “skills” (artificial intelligence agents designed for specific tasks) or build their own skills using natural language prompts. These agents can execute multi-step plans and follow “if/then” instructions, providing flexibility in a variety of workflows.

Pre-built skills and workflow integration enable more effective customization. Agents built through Agentforce can seamlessly connect to tools such as CRM, Slack, Tableau, Mulesoft and Salesforce’s AppExchange.

New pre-built skills include:

• Sales development.
• Sales Coaching.
• Marketing activities.
• Business businessman.

In Tableau, analytical skills and insights provide visualizations to track and analyze agent performance.

Slack integration is another key highlight. With Slack Actions, users can automate updates by setting up an agent to send project updates via direct messages.

Some of these features are already available:

• Tableau Semantic Layer, Sales Development Skills, and Sales Coaching Skills are now available. The latter two will add $2 per conversation to your Salesforce bill.
• Tableau skills will be available on December 18th.

Agent Builder provides a solution for customers who can’t find what they’re looking for among the pre-built agents. Using natural language prompts, users can design their own agents. Salesforce provides “‘Onboard New Product Managers'” as an example of a custom prompt. Agent Builder will also include pre-built Slack actions.

How does Agentforce 2.0 integrate with Slack?

exist relaxationemployees can send messages or mentions to Agentforce agents just like they would a co-worker. Users will also find a new Agentforce Hub in Slack.

Generative AI powers Slack Enterprise Search, a new way to consider context from Slack DMs, channels and content canvas.

Agentforce in Slack, Slack Actions in Agent Builder, and Slack Enterprise Search will be available to the public in January.

See: Organizations need to understand the differences between types of artificial intelligence to avoid unnecessary spending — and sometimes, the job isn’t needed generative artificial intelligence.

How does Atlas Reasoning Engine enhance Agentforce 2.0?

“Inference” is the next frontier in generating artificial intelligence, and its models include amazon nova Perform complex operations slightly slower than peers to produce deeper answers. Salesforce’s contribution is higher-order reasoning and Retrieval enhancement generation In Atlas Reasoning Engine, the model behind Agentforce.

An example of a question from Salesforce that might benefit from advanced reasoning is: “Based on my current income and risk appetite, what is the right investment vehicle for my child’s college fund?”

With RAG, Agentforce can pull unstructured data Metadata From other locations in Salesforce Platform. Essentially, RAG checks the work of the AI.

“Unity Environmental University is leveraging Agentforce from Salesforce to extend our support beyond routine inquiries, allowing our staff to focus on learners who need more personalized guidance,” Melik Khoury, president and CEO of Unity Environmental University, said in a statement The report reads Press release from Salesforce. “By integrating agent AI into our workflow, we can quickly resolve standard questions like financial aid details or course registration while allowing our teams to engage with students more deeply.”

Enhanced inference and RAG in the Salesforce platform will be available for business in February.

Salesforce goes all-in on artificial intelligence

Salesforce is working to integrate generative AI into its products, including enthusiasm Agentforce launched in September.

“Over the next few years, I expect we will be able to provide even more agency experts,” Claire Cheng, vice president of machine learning and engineering at Salesforce AI, said in a press release. The inference engine should be the way organizations compare numbers. The primary factor considered when selecting a workforce.