- PSN just recovered after a 24-hour shutdown
- Sony says that downtime was caused by a “operational problem” with network services
- Compensation is 5 free days of service for PlayStation Plus participants
Sony informed us of compensation that the owners of PlayStation – well, members of the PlayStation Plus – will receive from the main disconnection that PSN struck this weekend, which, fortunately, is now in the rearview mirror.
Disconnecting the PlayStation network was carried out within 24 hours in the end, releasing Saturday online playing classes around the world (or on Friday evening in some places).
Finally, we were given a reason for going to the service, namely, the “operational problem” with network services, as explained by the North American support account for PlayStation North American to X.
Network services were completely restored after the operational problem. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus participants will automatically receive additional 5 days of service.February 9, 2025
The post on social networks also apologized and informed us of the compensation that will be provided: “All PlayStation Plus participants will automatically receive additional 5 days of service.”
Not such a smooth operator
As expected, there are quite a lot of misfortune around the answer. Just a cursory glance at the answers to Sony support gives you good taste of dissatisfied gamers. The main topic is “only five days, but what about the month?” – Or “Why don’t you give us a free game?”
Well, the latter pushes him, but I must agree that five days, how can I put it tactfully … a minimum gesture?
I think that Sony could do better than when softening that there were clearly a lot of bad feelings from the wide PlayStation community this weekend (for some) disconnects.
Damn it, even game gamers beat on X and say that it feels boring from Sony.
It is worth noting that they got a five -day bonus far from everyone, and this is probably in the process for many.
Decay of communication
Another disappointing element during this shutdown PSN was the absence of some kind of communication regarding what comes from Sony.
Everything was reduced – all PlayStation services on the status toolbar, which was nothing more than red light – and yet there were no clearly from the official channels about the cause (or suspecting error) or the alleged delivery time to fix the PlayStation with a field
In a sense, this will undoubtedly be connected with fear of getting something wrong yet – giving false hope for “correction soon”, which will not appear, and that only forces the owners of the PlayStation to the son -in -law – but still, it was not good situation.
The last verdict, which became simply a “operational problem”, is also not the cause, and this term seems very vague. Yes, it is obvious that it was a big guarantee in working with network infrastructure somewhere – but what Gremlin crawled about there? A little hint will not hurt, from the point of view: how did this happen, and how can Sony guard this in the future?
In fairness, a more complete explanation may appear in the near future. And the downtime of service occurs – this is inevitable, of course. But I feel that it is quite clear that the answer during disconnection, as well as this final result and compensation, should have been better from Sony.