Whenever a carrier replaces a damaged phone that’s covered by the device’s warranty, they usually send a refurbished model. In most cases, customers should not complain because the damaged equipment may have been used for several months. Essentially, in this case, by receiving a refurbishment, you’re exchanging one old phone for another, although your replacement phone may come with a brand new battery. But is it fair when a brand new phone breaks and is replaced with an older device?
In other words, while it’s usually OK to receive a refurbished phone as a replacement under warranty, it’s a scam if the replacement phone is new. Here is an example. My son bought an LG V20 from the Internet a long time ago
Verizon. He also purchased a case (a legitimate sale, I must add), but the sales rep insisted on keeping the case on himself. He did such a poor job that when my son went to take the box off, the volume rocker was broken. Even though he held his cell phone all day,
Verizon A refurbished model was sent to him as a replacement.
This is the first sign you’ve received a refurbished phone
Another recent case involves
A Reddit subscriber bought a new Galaxy S24 FE from T-Mobile. When the phone arrived, it was “DOA” (dead on arrival) and would not power on. after phone call
T-Mobilehe received a replacement phone five days later. It does not come in the original box. It may be sent in a plain white box, which is usually the first sign that you’re receiving a refurbished model as a replacement.
A T-Mobile customer received a scrapped Galaxy S24 FE from T-Mobile and returned it in exchange for a refurbished model. |Image source-PhoneArena
this
T-Mobile Customers also noticed dirt on the speakers and charging port. After installing the diagnostic application, he found that the battery had 9,000 hours of use. As another Reddit user pointed out,
T-Mobile Consideration should be given to the return of “DOA”
Galaxy S24 FE As a return and not a warranty exchange. The former may result in victims
T-Mobile The subscriber receives a brand new replacement part in accordance with the permitted warranty terms.
T-Mobile Replace damaged equipment with refurbished equipment.
Consumers who purchase this product
Galaxy S24 FE from
T-Mobile Another Reddit subscriber told us to contact
The carrier’s elite T-Force customer service staff usually gets the job done Beneficial to customers. But that’s another story for another day. Today, we are going to talk about a
T-Mobile A customer who might spend about $650 on a new phone. When that phone arrived, it wouldn’t turn on. return,
T-Mobile Sent him a refurbished one
Galaxy S24 FE. This means the customer paid the price
T-Mobile Asked for a brand new phone but received a used device.
Replacing recently received phones with refurbished ones is an industry-wide problem
This is a real industry-wide problem that needs to be addressed. Replacing a recently purchased phone with a refurbished phone shows a lack of care on the part of the carrier for its customers. when
T-Mobile Subscribers call customer service and tell them
Galaxy S24 FE When he ordered it “DOA” it arrived and he was told that if he wanted a replacement he had to use the original warranty and not call it a return. As a result, customers spend their hard-earned money on second-hand phones, which is obviously unfair.
this T-Mobile Customer paid full retail price Galaxy S24 FE Because he was on the Essentials Saver plan, the airline’s most basic entry-level unlimited plan. This is a budget-friendly plan that replaces benefits and features with affordability. Customers obviously want to save money on their purchases, so they buy Galaxy S24 FE This may be a significant expense for him. This makes T-MobileThe decision to replace an old phone with a new one is even more sinister.
It may be acceptable to receive a refurbished phone to replace a device that is still under warranty, but not if the phone being replaced was just purchased. Have you ever been in this situation? Have you ever returned a phone you just bought and been forced to get it refurbished? What did you do? Can you find new replacements? Let us know by commenting in the box below.
